Job Overview
Qatar Airways is seeking a Projects Manager to lead strategic initiatives in product development and design. This role ensures alignment between the airline’s strategic vision and the execution of innovation projects across inflight entertainment, connected cabin experiences, food & beverage, amenities, and service technologies. You will coordinate cross-functional teams, manage risks, track performance, and drive operational excellence in product development.
Key Responsibilities
- Implement governance frameworks for customer experience and product development initiatives.
- Develop and manage integrated programme plans, timelines, and milestones across inflight experience domains.
- Coordinate activities across product, design, technology, and operations teams, adjusting schedules to mitigate risks.
- Track progress against strategic roadmaps and maintain dashboards and reporting tools for leadership visibility.
- Analyse programme performance and recommend corrective actions where necessary.
- Identify, assess, and monitor risks, facilitating mitigation planning and escalation to leadership when required.
- Support resource planning and allocation across concurrent initiatives.
- Maintain comprehensive records of programme decisions, actions, and outcomes.
- Act as a point of contact for programme-related communications and updates.
- Facilitate cross-functional collaboration and manage stakeholder expectations.
- Align programme execution with strategic goals and support feasibility assessments for new concepts and technologies.
- Perform other duties as directed by the Head of the Department.
Qualifications & Experience
- Bachelor’s degree or equivalent with minimum 7+ years of experience in program or project management, ideally within strategy, innovation, or technology environments.
- Proficiency in programme planning, milestone tracking, and resource coordination.
- Experience managing cross-functional delivery across design, product, technology, and operations.
- Familiarity with stage-gate, agile, or hybrid delivery models.
- Skilled in developing dashboards, status reports, and executive summaries.
- Proficiency in tools such as Power BI, Excel, or Smartsheet for tracking programme health.
- Ability to interpret programme data and communicate performance trends to leadership.
