Job Overview
Qatar Airways Group is hiring a Lead Digital Product Manager – Loyalty to drive digital direct revenue growth by implementing a product roadmap and leading solution initiatives across web and mobile platforms. The role focuses on designing, deploying, and optimizing scalable digital solutions while leveraging data and stakeholder insights to enhance user experience, increase revenue, and improve customer retention.
Key Responsibilities
- Define, maintain, and communicate the digital product roadmap to achieve division objectives
- Develop and manage program feature backlog and prioritize initiatives based on business needs
- Regularly update stakeholders across Qatar Airways Group on roadmap progress and alignment
- Define and document new digital product features and enhancements using traveler feedback
- Collaborate with platform owners to define long-term capability roadmaps based on industry trends
- Establish and monitor KPIs for product usage, revenue, and retention to optimize performance
- Analyze competitor offerings and technology developments to identify new opportunities
- Plan and execute user testing, feedback sessions, and A/B tests to resolve usability issues
- Review product Key Results to ensure alignment with Digital Commerce Product objectives
- Support product pods by removing blockers, providing guidance, funding, and other support
- Lead backlog refinement sessions to ensure teams understand impact and contribution of tasks
- Perform other department duties as directed by the Head of the Department
Qualifications & Experience
- Bachelor’s degree or equivalent
- Minimum 8 years of job-related experience
- In-depth understanding of airline sales, marketing, and distribution mechanisms
- Solid knowledge of core airline systems and applications
- Strong people management and leadership skills
- Ability to estimate project work size, complexity, and quantify cost-benefit analysis
- Confident stakeholder management and ability to influence senior management
- Strong presentation, analytical, and decision-making skills
