Sometimes job application portals fail due to technical issues, server overload, or website errors. When this happens, contacting the company professionally is the right approach—but it must be done correctly to avoid damaging your chances.
1. Confirm the Issue Is Not From Your Side
Before contacting the company, make sure the problem is not due to technical issues on your end.
Check:
- Internet connection
- Browser compatibility
- Device or mobile issues
- Cleared cache and cookies
2. Look for Official Contact Information
Always use verified contact details available on the company’s official website.
Best places to check:
- “Careers” or “Contact Us” page
- Job advertisement footer
- Company LinkedIn page
Avoid using unofficial emails or phone numbers.
3. Write a Professional Email to HR
Keep your message short, respectful, and clear.
Include:
- Job title and reference number
- Description of the technical issue
- Date and time of the problem
- Screenshot (if possible)
Avoid complaints or emotional language.
4. Use a Polite Subject Line
Your email subject should clearly explain the issue.
Examples:
- “Technical Issue While Applying – Job Ref #123”
- “Unable to Submit Application – Career Portal Error”
5. Do Not Attach Large Files Immediately
Some companies block large email attachments.
Best practice:
- Mention documents are ready
- Ask if email submission is allowed
- Wait for HR’s instructions
6. Avoid Repeated Messages
Sending multiple emails or calls can create a negative impression.
Recommended:
- Send one clear email
- Wait 3–5 working days
- Follow up only if necessary
7. Keep Proof of Communication
Save copies of emails and screenshots.
Why this helps:
- Shows professionalism
- Protects you if deadlines pass
- Useful if HR responds later
8. Continue Applying Elsewhere
Do not stop your job search due to one technical issue.
Smart approach:
- Apply to multiple companies
- Track application deadlines
- Stay proactive
Conclusion
If a job application is not working, contacting the company politely and professionally can protect your chances. By using official channels, writing a clear email, and avoiding pressure, you show responsibility and professionalism—qualities employers value.
For more job application guidance and verified job postings, visit myjobsadvisor.com.
⚠️ Job Scam Warning:
Never contact companies through unofficial emails or social media messages asking for payment. Always verify contact details on the company’s official website before sharing personal information.
